CheckMEND is an industry-wide verification system used to help confirm that electronic devices are legitimate and safe to buy and sell. It checks devices against a range of databases containing information about phones, tablets and other electronic devices.
As part of our quality assessment process, every device we receive is checked through CheckMEND.
What does CheckMEND check?
CheckMEND checks whether a device has been flagged as:
- Lost or stolen
- Network blocked or blacklisted
- Subject to an insurance claim
- Subject to a warranty claim
- Cloned or counterfeit
- Registered as AssetWatch (still linked to a network contract)
How does CheckMEND affect my order?
The CheckMEND report uses a traffic-light system to indicate whether a device has passed its checks.
If your device passes all checks, it will continue through our normal quality assessment process.
What happens if a device is flagged?
If a device receives a red flag during a CheckMEND search, we'll be unable to complete payment for the device.
In most cases, the device will be quarantined while the issue is investigated and resolved. We'll contact you with details of the flag and explain the steps required to have it removed.
You can also contact CheckMEND directly for assistance.
How long do I have to resolve a flag?
You'll have 28 days to resolve the issue and let us know once the flag has been removed.
Once the flag has been cleared, you can choose to:
- Have the device reassessed and processed as normal, or
- Request that the device is returned to you free of charge.
What is AssetWatch?
AssetWatch indicates that a device is still linked to a mobile network contract.
Unlike other red flags, AssetWatch devices can't be paid for, but they can be returned to you. We'll let you know once the device has been dispatched.
Need help?
If you've received a CheckMEND-related notification and aren't sure what it means, please contact us and we'll be happy to help.