Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Can I stop using the SMARTDrop kiosk at any point?

Once you've placed your phone into the SMARTDrop kiosk light box to be assessed, there will be a 'Return My Device' option in the top right-hand corner of each screen. If you want to stop with the transaction, tap this option to retrieve your phone back.

Please note: once the Quality Assessment has been completed and your phone drops into the collection chamber, you won't be able to retrieve your phone back. Instead, we'll pay you the valuation to your chosen payment method.

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