SMARTDrop Kiosk Help and Opening times

How can I use the SMARTDrop Kiosk? 

Our SMARTDrop kiosks are the newest, easiest, and more sustainable way to sell your phone and get paid instantly! We've partnered with ASDA, so you'll find our kiosk units in their stores nationwide.

You will be offered our SMARTDrop kiosk option at the checkout stage if your order meets the requirements. 

If you chose to use our SMARTDrop Kiosks it will reduce our offer by deducting a small fee.

Our Kiosks allow a quicker and easier process with payment being issued instantly, therefore the small fee reduction is applied to all Kiosk orders. The fee value can vary depending on which device you are selling. 

Once you've completed your order, we'll email you a QR code contained within your Pack & Send Guide. Take your QR code to your nearest kiosk (we'll let you know the address of the nearest one) and scan it when prompted. This will identify the details of your order and display them on the screen.

Once you've done that, follow the on-screen directions to sell your phone and get paid hassle-free!

Kiosk Opening times 

Monday 7am - 9pm
Tuesday 7am - 9pm
Wednesday 7am - 9pm
Thursday 7am - 9pm
Friday 7am - 9pm
Saturday 7am - 9pm
Sunday 7am - 5pm

*These hours of operation are based on musicMagpie operating hours. Please check your local Asda stores for their store opening hours.

❗ Click on the below questions for more information.

👉What devices can I sell at your SMARTDrop kiosk?

We're currently only accepting Apple and Samsung phones through our SMARTDrop Kiosk option.

If you've created an order for any other phone model or another Tech item (such as a smartwatch, games console, tablet, etc.), you won't be offered the option to use our SMARTDrop Kiosk when completing your order. Instead, you'll be offered one of our courier options so you can send your order to us for FREE!


👉What payment method can I choose for the SMARTDrop kiosk?

When completing your order on the website, you'll be able to choose either

of the below payment methods:

- Bank Transfer

You cannot amend your chosen payment method at the SMARTDrop kiosk. Please ensure you've chosen the correct payment method before completing your order online.


👉How will my phone be quality assessed at the SMARTDrop kiosk?

Quality Assessments are quick and easy to carry out at our SMARTDrop kiosks! 

Each SMARTDrop kiosk is equipped with four high-quality cameras that we will use to inspect your phone.

Once you've placed your phone into the kiosk, we will carry out four different checks:

- A Device Check - this will verify the make and model of your phone.
- A Security Check - this will check your phone's IMEI number against the CheckMEND register.
- An Account Lock Check - we'll check if your phone is locked to your iCloud or Android account.
- A Condition Check - we'll verify that the condition matches that which you chose when placing your order.

Each check will display a green tick once it has successfully been completed.

If all of the checks are successful, we'll pay you the original valuation offered to you.

If your phone fails any of the checks, we'll either offer you a revised price which you can accept or decline at the kiosk, advise you to contact CheckMEND or provide you with some instructions on how to unlock your phone.


👉Can I stop using the SMARTDrop kiosk at any point?

Once you've placed your phone into the SMARTDrop kiosk lightbox to be assessed, there will be a 'Return My Device' option in the top right-hand corner of each screen. If you want to stop with the transaction, tap this option to retrieve your phone back.

Please note: once the Quality Assessment has been completed and your phone drops into the collection chamber, you won't be able to retrieve your phone back. Instead, we'll pay you the valuation to your chosen payment method.


👉What do I do if something goes wrong?

On rare occasions, things can go wrong. By carefully following the on-screen instructions, you'll be able to resolve 99% of the issues. Here are some tips and tricks to help you proceed with your transaction:

I'm unable to scan my QR at the SMARTDrop kiosk

For the SMARTDrop kiosk to successfully scan your QR code, you must place your phone at a 90-degree angle to the scanner. To do this, it is best practice to place your phone flat in the palm of your hand and present the QR code to the scanner.

The SMARTDrop Kiosk won't read my IMEI number

1. Ensure that your phone is face-up when placed into the valuation chamber.
2. Ensure that your screen is on and that your phone hasn't entered 'sleep mode'.
3. Ensure that your IMEI number is visible on-screen before being placed into the valuation chamber.
4. Ensure that your screen protector and phone case (if applicable) have been removed so that your IMEI number can be scanned.

The IMEI check only takes a couple of seconds. If the kiosk is unable to read your IMEI number, please follow the on-screen instructions.

If you require further information and tips, check out this helpful article.

👉What is the SMARTDrop Kiosk small fee? 

If you select to us a SMARTDrop Kiosk at checkout, a small fee will be applied to your order. Our Kiosks allow a faster, easier process than sending your device in, and therefore we do have a small fee to use the Kiosks. 

I have another issue that isn't listed.

If you run into a problem whilst trying to use our SMARTDrop kiosk that isn't listed above, please follow the below steps so we can resolve your issue as quickly as possible:

1. If you're at the kiosk, please call our dedicated Customer Service* team. Your SMARTDrop kiosk has a telephone number listed in the 'Help' section found in the top-right hand corner of the kiosk screen.

2. If you're not at the kiosk, please get in touch with us. When contacting us, please provide us with the following details:

- Your device's IMEI number.
- Your order number
- SMARTDrop kiosk details (location + date and time)
- Small description of the error encountered

*Our Customer Service team are available Monday - Sunday, 9:00am - 9:00pm.


Have more questions? Contact Us