As of 1 September 2026, SMARTDrop Kiosks have been placed deactivated for trade-ins ahead of their removal form all stores in the coming weeks.
We're sorry for any inconvenience this may cause.
This article explains what to do if you've already created a SMARTDrop Kiosk order.
I've already created a SMARTDrop Kiosk order
Don't worry. If you've already created a SMARTDrop Kiosk order and generated a QR code, you can still complete your trade using Royal Mail.
There's no need to create a new order.
Can I still use my QR code?
Yes, your existing QR code will continue to work and can be used at a Post Office when sending your item via Royal Mail.
I've arrived at a SMARTDrop Kiosk
If you visit a SMARTDrop Kiosk location, you'll be redirected to use Royal Mail instead.
Your trade can still be completed using your existing QR code.
How do I send my item now?
- Package your item securely
- Take your existing QR code to your local Post Office
- The Post Office will scan the QR code and process your parcel through Royal Mail
- Keep your proof of postage until your trade has been completed