The SMARTDrop Kiosk is not working as expected, what should I do?

As of 1 September 2026, SMARTDrop Kiosks have been placed deactivated for trade-ins ahead of their removal form all stores in the coming weeks. 

We're sorry for any inconvenience this may cause.

This article explains what to do if you've already created a SMARTDrop Kiosk order.

I've already created a SMARTDrop Kiosk order

Don't worry.

If you've already created a SMARTDrop Kiosk order and generated a QR code, you can still complete your trade using Royal Mail.

There's no need to create a new order.

Can I still use my QR code?

Yes.

Your existing QR code will continue to work and can be used at a Post Office when sending your item via Royal Mail.

I've arrived at a SMARTDrop Kiosk

If you visit a SMARTDrop Kiosk location, you'll be redirected to use Royal Mail instead.

Your trade can still be completed using your existing QR code.

How do I send my item now?

1. Package your item securely.
2. Take your existing QR code to your local Post Office.
3. The Post Office will scan the QR code and process your parcel through Royal Mail.
4. Keep your proof of postage until your trade has been completed.

Need help?

If you have any questions about an existing SMARTDrop Kiosk order, please contact our Customer Service Team and we'll be happy to help.