No. We cannot accept stolen phones under any circumstances.
How do you check devices?
As part of our quality assessment process, every device is checked using CheckMEND, an industry database that helps identify devices that have been reported as lost, stolen, blocked or otherwise flagged. Please see What is CheckMEND and how can it affect my order?
What happens if my device has been reported as lost or stolen?
If a device is identified as lost or stolen during our checks, we're unable to purchase it.
You'll have 28 days, starting from the date the device is assessed, to have the lost or stolen flag removed.
What if I remove the flag?
If the flag is successfully removed within the 28-day period, please let us know and we can review the device again in line with our normal assessment process.
What happens if the flag isn't removed?
If the lost or stolen flag remains in place after 28 days, the device will be recycled responsibly and no payment will be made.