Account Access

• How do I create an account?
• How do I sign into my account?
• I've forgotten my password
• What is Two-Factor Authentication?

Account Management

• How do I change the email address on my account?
• How do I delete my account?
• How do I unsubscribe from marketing emails?
• How do I update my bank details?
• How do I update my delivery address?

Account Activity

• Can I use the same musicMagpie account to Buy, Sell, and Rent?
• How long do saved orders stay in My Account?
• My item has been delivered to musicMagpie but My Account hasn't updated
• Where can I view my order history?

Account Unlocking

• How do I remove a Samsung account from my device?
• How do I remove an iCloud account from my device?
• Can you buy my device if it's still locked to an account?

Condition

• What condition does my Tech need to be in?
• How do I find out how much my device is worth?
• Will you buy my device if it's scratched?
• Do you accept phones that are locked to a network?

Order Status

• What happens after I send my Tech?
• I've decided to keep some of the items from my order. What do I do?

Regrades

• My item has been regraded. Why is this?
• What happens when I receive a revised offer?
• What is CheckMEND and how can it affect my order?

FAQs

• Can I sell more than one of the same device under one order?
• Do I need to send the charger or accessories with my Tech?
• Do you accept stolen phones?
• Do you buy non-UK models?
• How do I identify my Apple device model?
• How do I remove my personal data before selling my device?

See all 10 articles

FAQs

• What condition do my Media items need to be in?
• What happens after my Media items are assessed?
• Can I combine my saved orders?
• I sent in additional items with my order. Will I receive any money for them?
• I've decided to keep some of the items from my order. What do I do?
• The item I'm trying to sell doesn't have a barcode. How can I sell it?

See all 7 articles

General

• Our postage and delivery options
• I'd like to change my sending method. How do I do this?
• I think my order has been lost in transit. Can you file a claim?

Royal Mail & Evri

• How should I package Media?
• How should I package Tech?
• Sending your order with Evri
• Sending your order with Royal Mail
• Are my items insured on their way to you?
• Can I pack multiple orders into one box?

See all 9 articles

Timpson & SMARTKiosk

• Where are the SMARTDrop Kiosk and Timpson sending options?
• How does the Timpson sending method work?
• Why can I not see the Timpson sending option?
• The SMARTDrop Kiosk is not working as expected, what should I do?

FAQs

• When will I receive my payment?
• I haven't received my payment
• What payment methods do you offer?

FAQs

• How does Refer A Friend work?
• How does Student Discount work?

Selling Information

• Can I sell to musicMagpie if I live outside of the UK?
• How do I remove an item from my basket?