Selling Help Centre
My Account
Tech
Account Unlocking
Condition
Order Status
Regrades
FAQs
- Can I sell more than one of the same device under one order?
- Do I need to send the charger or accessories with my Tech?
- Do you accept stolen phones?
- Do you buy non-UK models?
- How do I identify my Apple device model?
- How do I remove my personal data before selling my device?
Media
FAQs
- What condition do Media items need to be in?
- What happens after my Media items are assessed?
- Can I combine my saved orders?
- I sent in additional items with my order. Will I receive any money for them?
- I've decided to keep some of the items from my order. What do I do?
- The item I'm trying to sell doesn't have a barcode. How can I sell it?
Sending
Royal Mail & Evri
- How should I package Media?
- How should I package Tech?
- Sending your order: Postage and delivery options
- Are my items insured on their way to you?
- Can I pack multiple orders into one box?
- Can I use the same label more than once?
Timpson
SMARTDrop kiosk
- SMARTDrop Kiosk Help and Opening times
- Where are the SMARTDrop Kiosk and Timpson sending options?
- The SMARTDrop Kiosk is not working as expected, what should I do?
- Where can I find the SMARTDrop Kiosk?
- How can I cancel my SMARTDrop Kiosk order?
- How can I use the SMARTDrop Kiosk?